has agreed to make its website accessible, in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices

This accessibility statement applies to this website.

Compliance status

This website is partially in accordance with Royal Decree 1112/2018, reaching the AA level provided for by the regulations due to the exceptions and/or lack of conformity of the aspects indicated below.

Content not accessible

The content listed below is not accessible for the following reasons:

Lack of compliance with RD 1112/2018

  • On some pages, some of the non-text content that is presented to the user does not have a text alternative that serves the same purpose [Success Criterion 1.1.1]
  • On certain pages there is no audio description for the recorded video content that allows a blind person to know its content [Success Criterion 1.2.3]
  • On some pages the information, structure and relationships are not determined by software or have no alternative as text. [Success Criterion 1.3.1]
  • On some forms, the purpose of the data entry fields is not identified. [Success Criterion 1.3.5]
  • On some pages, the contrast of some elements with the background so that people with low vision can read the content is insufficient. [Success Criterion 1.4.1, 1.4.3 and 1.4.11]
  • There could be some elements of interaction that are inaccessible through the keyboard. [Success Criterion 2.1.1]
  • On some pages there are components with an automatic movement that does not have an element to pause. [Success Criterion 2.2.2]
  • Users can interact via the keyboard, sequentially navigate through the content, but the information may not be in the correct order. [Success Criterion 2.4.3]
  • When browsing some pages, the keyboard focus indication is insufficient. [Success Criterion 2.4.7]
  • On some pages, there may be forms that do not allow users to review the data before being sent [Success Criterion 3.3.4]
  • In the portals there may be content in other languages in which the language change is not correctly labeled. [Success Criterion 3.1.2]

Disproportionate burden

  • Does not apply

The following content does not fall within the scope of applicable law

  • There may be embedded maps and videos from services developed by third parties, which do not fully meet all accessibility requirements and are not under our control.
  • There could be office files in PDF or other formats published before September 20, 2018 that do not fully meet all accessibility requirements. Although efforts have been made to ensure that most of them do comply. Therefore, we are currently in the process of improving the website, in order to adapt to regulatory criteria.

Preparation of this accessibility statement

This statement was prepared on , in accordance with level AA of WCAG 2.0.

The preparation has been carried out through a manual self-assessment of the requirements of the UNE-EN 301-549:2019 standard.

Last revision of the statement:

Observations and contact information

You can make communications about accessibility requirements (article 10.2.a) of RD 1112/2018) such as:

  • Report any possible breach by this website
  • Convey other content access difficulties
  • Formulate any other query or suggestion for improvement related to the accessibility of the website

Through the contact form or by calling the telephone number that appears on this website.

Can present

  • A complaint regarding compliance with the requirements of RD 1112/2018 or
  • A Request for accessible Information regarding content that is excluded from the scope of application of RD 1112/2018 as established by article 3, section 4 or content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

In the Request for accessible information, the facts, reasons and request must be specified clearly, which make it possible to verify that it is a reasonable and legitimate request.

Application procedure

If, once a request for accessible information or complaint has been made, it has been rejected, the decision is not agreed, or the response does not meet the requirements set forth in article 12.5, the person concerned may initiate a claim. Likewise, a claim may be initiated in the event that the period of twenty business days has elapsed without having obtained a response.

The claim can be presented through the Generic Instance of the electronic Headquarters of the corresponding Ministry, as well as in the rest of the options included in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.

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